Returns & Exchanges
We want you to love your gear. If something's not the right fit, here's how returns and exchanges work at The Soccer Shop.
Requirements
- Within 30 days — you can return or exchange an item within 30 days of delivery (online) or purchase (in-store).
- Eligible condition — unworn, unwashed, free of scuffs or damage, with all original tags attached.
- Original packaging — please include original boxes, bags, or inserts when possible.
Please note: try on footwear indoors on a clean surface only. Items that show signs of outdoor wear cannot be accepted for return.
Return Shipping
Return shipping is the customer's responsibility unless you received an incorrect or defective item, in which case we'll cover the cost.
Original shipping fees are non-refundable unless you received an incorrect or defective item.
Refunds
Once we receive your return, please allow 3-5 business days for us to inspect the item and process your refund. You'll receive an email confirmation once your refund has been issued.
- Refunds are issued to your original payment method whenever possible.
- Partial returns are accepted — refunds apply only to the returned item(s).
- Shipping fees are non-refundable unless you received the wrong item.
Exchanges
Need a different size, color, or model? You can request an exchange within 30 days of delivery or purchase.
Ship It Back — Contact us to start your return or exchange, and we'll walk you through the process. Start a Return
Bring It In — Prefer to handle it in person? Bring your item and proof of purchase to our Bakersfield store. Find Our Store
Exceptions — Not Eligible for Return
- Items marked "Final Sale" or purchased as clearance
- Custom or personalized items (e.g., name/number printing)
- Gift cards
- Worn protective gear (goalkeeper gloves, mouthguards) once used, for hygiene reasons
FAQs
How do I return an online order?
Contact us to start your return, or bring your item to our store with proof of purchase.
Can I exchange my order?
Yes — bring it to our store, or contact us to arrange a mail-in exchange.
What if I only return part of my order?
Your refund will reflect only the item(s) you return.
What about defective items?
If your item arrived damaged or defective, contact us within 30 days of delivery and we'll make it right.
Need More Help?
Our team is here to help with any return or exchange questions. Contact Us